Staff Interview
Tips & Hints
Whom to interview:
Balanced representation from all levels of organisation, ie. from senior management to support personnel.
Where:
- at or near the interviewee work station
- private, one-to one
- minimal distraction
When:
- when not interfering with job performance
How (the 3-Up Technique):
- Warm-Up - state objective of interview
- assure confidentiality and anonymity of information
- start by asking for job overview
- be informal and show courtesy
- Open-Up - ask open ended questions
(i.e., the 5Ws)
- summarise and provide feedback to responses
- Follow-Up - ask funnelling question
- request examples from past experience to back up responses