HAVERING RADCLIFFE - HR
INTRODUCTION
Havening Radcliffe (HR) is committed to improve the environmental performance of routine activities. This is a primary driving force in our business philosophy, which routinely and effectively focuses our attention on the various issues that directly affect our environmental performance and those of others.
REASONS FOR SEEKING ISO 14001 CERTIFICATION
The primary reason for seeking ISO 14001 certification was to understand by first-hand experience what was involved in developing and implementing an Environmental Management System (EMS). We also believed that financial savings could be achieved through the achievement of environmental targets and objectives, together with management 'tools' to measure our performance.
The second reason was to prove to clients that we understood how the standard needed to be interpreted in order to achieve sustainable environmental improvement. We sought to analyse our environmental performance and learn how to minimise the probability of creating pollution and reduce the incidence of wastage of materials, energy and resources.
The third reason is because HR is a respected management systems consultancy practice. We lead from the front, setting a clear example by achieving ISO 14001 and ISO 9001 certification with zero findings.
BENEFITS DERIVED FROM IMPLEMENTING AN ISO 14001 SYSTEM
One of the main benefits from achieving ISO 14001 certification has been the change in attitude by our staff towards the environmental impacts of our services on the community that we serve. We have seen new energy saving initiatives started voluntarily within the office, with a noticeably different approach towards the use of consumable materials, both for ourselves and for our clients.
We have also identified previously unknown areas of wastage and / or hazards, particularly in terms of non-environmentally friendly products and materials such as cleaning agents, plastics, glass, plastic, aluminium, printer / copier cartridges, pest-control sprays etc.
Other fringe benefits to date include recognition by our clients, SAR Government, certification bodies and others, with associated enquiries for assistance from clients in relation to with their own EMS.
In conclusion, we believe that many organisations will respond more positively to EMS developments in the coming months than has been the case with Quality Management Systems over the last few years.
HAVERING RADCLIFFE - IMS POLICY STATEMENT & OBJECTIVES
Havering Radcliffe is one of the leading 'Specialist' management systems consultancy companies in Hong Kong. We have documented and implemented an Integrated Quality, Environmental and Occupational Health & Safety Management System and have upgraded our company-wide registration to ISO 9001:2000 certification, whilst maintaining, developing and continually improving our existing ISO 14001:1996 certification. The company also seeks to attain OHSAS 18001:1999 certification in the near future.
The company's Top Management, and all other company staffs are fully committed to identifying and satisfying the various quality, environmental and occupational health and safety needs and reasonable expectations of our clients, stakeholders, colleagues, the community that we serve and society as a whole, where the company's 'Primary Objectives' are to:
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IMS Policy
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Criteria
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| 1 | Provide effective & reliable professional services to satisfy all reasonable client needs & expectations, to the best of our ability, at all times; | Quality / Environmental / Safety |
| 2 | Comply with the requirements of all relevant standards, ordinance, statutory & regulatory requirements, codes of conduct, etc., as applicable from time to time; | Quality / Environmental / Safety |
| 3 | Monitor & continually improve the IMS effectiveness by conducting a scheduled series of internal audits, data analyses, trend reviews & management reviews; | Quality / Environmental / Safety |
| 4 | Provide resources & training as appropriate for staff performing activities affecting our quality, environmental & occupational health & safety performance; and | Quality / Environmental / Safety |
| 5 | Provide professional services to clients, whilst correctly interpreting & incorporating relevant quality, environmental & occupational health & safety considerations. | Quality / Environmental / Safety |
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Quality Objectives
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| 1 | Monitor & report where any nonconformities occur more than three times against the same requirements within any one year; |
| 2 | Monitor & review 'Project Feedback Questionnaires' to check that our score remains above the 70% level for communicating client satisfaction; |
| 3 | Monitor & review 'Training Feedback Questionnaires' to check our score remains above the 70% level for communicating client satisfaction; and |
| 4 | Ensure that first-time ISO 9001 and / or ISO 14001 and / or OHSAS 18001 and / or HACCP 'Certification' is achieved by our clients. |
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Environmental Objectives
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| 1 | Maintain a maximum 'Target' consumption for new paper materials at 6,000 sheets per month; |
| 2 | Maintain a maximum 'Target' consumption level of electricity at 1500 Units per month; |
| 3 | Maintain acceptable 'Indoor Air Quality' levels through the periodic cleaning of Air Conditioning System Filters, on a quarterly basis; and |
| 4 | Seek to reduce, re-use, re-process and recycle office materials and consumable items packaging, wherever possible. |
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Occupational Health & Safety Objectives
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| 1 | Review and update our 'Occupational Health & Safety' hazards and risks status, and identify any potential problems with regard to the safe working environment in the company's offices and on site; |
| 2 | Promote a general awareness of all 'Occupational Health & Safety' activities for office & site staff, e.g. fire drills & evacuations, procedures, emergency preparedness and personal safety facilities; and |
| 3 | Protect the 'Occupational Health & Safety' of all company staff, guests and visitors at all times, to the best of our ability. |
The requirements of the company's various processes are fully and effectively integrated in our IMS, where staff compliance with the IMS at all times is mandatory. Conformance to the company's various policy, objectives, targets, procedures etc. is routinely audited, analysed and reported by trained and competent internal auditors, who's findings and recommendations are further reviewed, analysed and reported to Top Management to ensure conformance with requirements and to plan for continual improvement.
We intend to maintain and expand our strong position as one of the leading Quality, Environmental, Occupational Health & Safety and HACCP Management Systems Consultancy organisations in East Asia, where the establishment, implementation and continual improvement of the company's IMS is seen as an essential element in achieving and maintaining this corporate business objectives.
The company has appointed a Management Representative (MR) from amongst Top Management, with responsibility and authority to ensure that all IMS processes are effectively established, implemented and maintained. The MR reports to Top Management on the effectiveness of the IMS, whilst highlighting improvements and ensures communication and promotion of client requirements throughout the company.
All company staff are actively and regularly encouraged by Top Management to contribute to the ongoing development of the IMS and to participate in its further improvement, in order for the company to have the best possible and most effective management system for our clients, stakeholders, staff, suppliers, the community that we serve and society as a whole.
Martin Randell
Managing Director
Havering Radcliffe Ltd.
1st April 2004
