Latest arrangements for services of the Environmental Protection Department

In view of the latest situation of COVID-19, public services under the Environmental Protection Department (EPD) have resumed normal. In addition, more facilities of EPD were reopened on 1 March 2021. The detailed arrangements are as follows –

Public Services / Facilities	Detailed Arrangements
Public Services
EPD’s general customer service hotline	Instant call answering service resumes normal operation, while members of the public can also make enquiries by email: telephone : 2838 3111 (office hours of the telephone service : 8:30 a.m. to 6:30 p.m., Monday to Friday (except public holidays)) email : hq-hotline@epd.gov.hk
Counter and licensing services of the EPD’s regional offices	Counter and licence application services in all regional offices resumes normal operation (9 a.m. to 5 p.m., Monday to Friday (except public holidays)). Locations of the regional offices are as follows : 5/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Kowloon 8/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 2/F, Chinachem Exchange Square, 1 Hoi Wan Street, Quarry Bay, Hong Kong 8/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan, New Territories 10/F Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories Members of the public can also make enquiries or submit applications by : post to the above five regional offices online application : https://www.epd.gov.hk/epd/english/application_for_licences/online_applic/online_app.html telephone/email enquiry service : please refer to the above EPD’s general customer service hotline
Applications for vehicle exhaust and noise emissions compliance / exemption	The office at 34/F, Revenue Tower, Wan Chai resumes normal operation. Members of the public can also make enquiries by : telephone : 2877 0448 email : msg.ia@epd.gov.hk Office hours of the above service : 9 a.m.to 5 p.m., Monday to Friday (except public holidays)
Applications for the EV-charging at Home Subsidy Scheme	The office at 33/F, Revenue Tower, 5 Gloucester Road, Wan Chai resumes normal operation. Members of the public can also make enquiries or submit applications by : online application : https://www.evhomecharging.gov.hk/en post : Electric Vehicle Section (3), Air Policy Division, Environmental Protection Department, 33/F, Revenue Tower, 5 Gloucester Road, Wan Chai telephone enquiry: 2594 6583 Office hours of the above service : 9 a.m.to 5 p.m., Monday to Friday (except public holidays)
Applications for non-road mobile machinery	Members of the public can submit applications by : online application : https://nrmm.epd.gov.hk/application/common/home by post: Air Policy Section (6), Environmental Protection Department, 33/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong.
Applications and submissions under the Environmental Impact Assessment Ordinance (EIAO) and inspection of documents kept in the EIAO Register Office	The office at 27/F, Southorn Centre, 130 Hennessy Road, Wan Chai resumes normal operation. Members of the public can also make enquiries or submit applications/submissions or inspect the documents kept in the Register Office by : visiting EIAO’s website: www.eia.hk email : reo@epd.gov.hk telephone enquiry service : 2835 1835 Office hours of the above service : from 9:00 a.m. to 5:00 p.m., Monday to Friday (except public holidays)
“Waste Cooking Oils” Registration Scheme	Members of the public can make enquiries or submit registrations by : telephone : 3690 7762 (office hours of the telephone service : 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m., Monday to Friday (except public holidays)) email : wco_admscheme@epd.gov.hk post : Waste Reduction and Recycling Section (4), Environmental Protection Department, 5/F, Centre Parc, 11 Sheung Yuet Road, Kowloon Bay
Construction Waste Disposal Charging Scheme (CWDSC)	Members of the public can make enquiries or submit applications by : telephone : (i) for application of CWDCS account : 2872 1838 (ii) for chits application and billing account enquiry : 2872 1854 or 2872 1856 (office hours of the telephone service : 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m., Monday to Friday (except public holidays)) email : enquiry@epd.gov.hk
Waste Transfer Service Accounts	Members of the public can make enquiries by : telephone : 2872 1704 (office hours of the telephone service : 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m., Monday to Friday (except public holidays)) email : rts@epd.gov.hk
Public facilities
T•PARK visitor centre	Reopens on 1 March 2021. Members of the public can make reservation for guided tours from 25 February 2021 onwards by : online reservation system : https://booking.tpark.hk/?lang=en T • SPA remains temporarily closed.
EcoPark visitor centre	Reopens on 1 March 2021. Members of the public can make reservation for guided tours from 25 February 2021 by : online reservation system : https://www.ecopark.com.hk/en/booking.aspx email : enquiry@ecopark.com.hk telephone : 2496 7633
WEEE•PARK visitor centre	Reopens on 1 March 2021. Members of the public can make reservation for guided tours from 25 February 2021 by : email : visit@weee.com.hk telephone : 2290 9500
O•PARK1 visitor centre	Opening on 1 March 2021. Members of the public can make reservation for guided tours from 25 February 2021 onwards by : online reservation system : https://opark.gov.hk/en/tour.php
Environmental Resource Centres (Lung Fu Shan Environmental Education Centre and Mobile Environmental Resource Centre)	Reopens on 1 March 2021. Members of the public can make reservation for guided tours for Lung Fu Shan Environmental Education Centre from 25 February 2021 by : online reservation system : https://lungfushan.hku.hk/en/events/group email : lfseec@hku.hk telephone : 2975 9031
Community Recycling Network	All Recycling Stations and Recycling Stores remain open to collect recyclables, and their Recycling Spots (weekly kerb side collection booths) will maintain limited services. All education programmes will continue to be conducted online.
Facilities at restored landfills	Shuen Wan Restored Landfill – Golf Driving Range : reopened on 4 February 2021. Tseung Kwan O Restored Landfill - Football Training Centre : reopened on 20 February 2021. Gin Drinkers Bay Restored Landfill - Cricket Hong Kong Centre: reopened on 19 February 2021; BMX Park: reopened on 19 April 2021.

At the same time, we will adopt a series of precautionary measures, including limiting the total number of visitors and tour guides in accordance with the Prevention and Control of Disease (Prohibition on Group Gathering) Regulation (Cap. 599G). Body temperature screenings will be provided for all people entering the facilities, and visitors need to wear their own masks. We also appeal to members of the public visiting its facilities to scan the "LeaveHomeSafe" QR code displayed at the venue entrances. This is in line with the arrangement that, starting from 1 March 2021, members of the public will be required to use the "LeaveHomeSafe" mobile app before entering government buildings or offices. The venues will also step up cleaning work and closely monitor the latest developments of the pandemic. Immediate actions will be taken as and when necessary.