OUR SERVICES AND PERFORMANCE
| Our Services |
Targets for 2023
|
Achievement in 2023
|
Targets for 2024
|
|
|---|---|---|---|---|
| Responding to Complaints and Enquiries | ||||
| Incidents involving an immediate threat to health |
Immediate
|
Target
achieved |
Immediate
|
|
| Other pollution complaints# |
95% in
3 working days |
Target
achieved |
95% in
3 working days |
|
| General enquiries# | ||||
|
95% in 5 working days |
Target achieved |
95% in 5 working days |
|
|
95% in
5 working days |
Target
achieved |
95% in
5 working days |
|
| Processing Applications for Permits/Licences/Approvals | ||||
| Air | Emission Testing Notices to smoky vehicles owners# |
99% in 3 working days
|
Target
achieved |
99% in
3 working days |
| Specifications and plans for installation or alteration of furnaces or chimneys |
90% in
16 days |
Target
achieved |
90% in
16 days |
|
| Written comments on the adequacy of information submitted for Specified Process Licence |
90% in 10 working days |
Target achieved |
90% in 10 working days |
|
| Issue the Specified Process Licence upon finalization of the Terms and Conditions |
90% in 7 working days |
Target achieved |
90% in 7 working days |
|
| Open Burning Permit | 90% in 16 days | Target achieved |
90% in 16 days | |
|
Registration for asbestos personnel |
95% in
68 days |
Target
achieved |
95% in
68 days |
|
| Asbestos abatement and management plans |
95% in
25 days |
Target
achieved
|
95% in
25 days |
|
| Processing of vehicle emissions compliance/exemption applications for parallel imported vehicles (with effect from 1 April 2023) |
90% in 9 working days upon receipt of sufficient information |
Target achieved |
90% in 9 working days upon receipt of sufficient information |
|
| Environmental Assessment & Planning |
Environmental Impact Assessment Study Briefs |
45 days
|
Target
achieved |
45 days
|
| Permission to apply directly for environmental permits |
45 days
|
Target
achieved |
45 days
|
|
| Review of Environmental Impact Assessment Reports |
60 days
|
Target
achieved |
60 days
|
|
| Approval or rejection for Environmental Impact Assessment Reports after public consultation |
30 days
|
Target
achieved |
30 days
|
|
| Environmental permits |
30 days
|
Target
achieved |
30 days
|
|
| Further environmental permits |
30 days
|
Target
achieved |
30 days
|
|
| Variation of environmental permits |
30 days | Target achieved |
30 days | |
| Noise Impact Assessment Reports for residential developments |
90% in 18 working days (normal cases);
90% in 30 working days (complicated cases) |
Target
achieved |
90% in 18 working
days (normal cases); 90% in 30 working days (complicated cases) |
|
| Noise | Construction noise permits |
90% in
18 days |
Target
achieved |
90% in
18 days |
| Noise emission labels |
90% in
15 days |
Target
achieved |
90% in
15 days |
|
| Waste | Registration of chemical waste producers |
98% in
30 days |
Target
achieved |
98% in
30 days |
| Part A Chemical waste notifications |
95% in
12 days |
Target
achieved |
95% in
12 days |
|
| Marine dumping permits | 90% in 18 days |
Target achieved |
90% in 18 days |
|
| Permit for Import of Scheduled Chemicals |
95% in 15 days |
Target achieved |
95% in 15 days |
|
| Permit for Use of Scheduled Chemicals |
95% in
15 days |
Target
achieved |
95% in
15 days |
|
| Open a billing account for disposal of construction waste |
90% in 9 working days |
Target achieved |
90% in 9 working days |
|
| Water | Water Pollution Control Ordinance licences (Excluding licences requiring public notification) |
95% in
14 days after receipt of payment |
Target
achieved |
95% in
14 days after receipt of payment |
| Providing Waste Management Services | ||||
| Opening hours of strategic landfills |
99% for
at least 11 hours per day |
Target
achieved |
99% for
at least 11 hours per day |
|
| Opening hours of refuse transfer stations+ |
98% for
at least 16 hours per day |
Target
achieved |
98% for
at least 16 hours per day |
|
| Opening hours of O‧PARK1 |
98% for
at least 14 hours per day |
Target
achieved |
98% for
at least 14 hours per day |
|
| Providing assistance to deal with significant spillage of chemicals |
98% in
90 minutes |
Target
achieved |
98% in
90 minutes |
|
| Providing Environmental Information | ||||
| Hourly Air Quality Health Index on AQHI website |
98% in
a year |
Target
achieved |
98% in
a year |
|
| Anti-pollution prosecution figures |
Monthly
|
Target
achieved |
Monthly
|
|
| Grading of beach water quality |
Weekly
|
Target
achieved |
Weekly
|
|
| Environmental Impact Assessment studies released on EIAO website |
Immediate
|
Target
achieved |
Immediate
|
|
| # | Starting from 1 July 2006, we undertake to clear applications/requests by Friday as far as practicable, if the target completion time falls on a Saturday. |
| + | Excluding North West New Territories Refuse Transfer Station and Outlying Islands Transfer Facilities. |
